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Water Treatment Spare Parts

A water treatment system does not deliver its performance on the day it is installed; it keeps performing only as long as its spare parts are replaced on time. When a filter cartridge blocks, the flow rate drops; when a membrane tires, the conductivity of the outlet water rises; when the resin fills…

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Antiscalant

Scale Inhibitor Chemical CaCO₃ · CaSO₄ · Silica
₺9,803.68
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About Water Treatment Spare Parts

A water treatment system does not deliver its performance on the day it is installed; it keeps performing only as long as its spare parts are replaced on time. When a filter cartridge blocks, the flow rate drops; when a membrane tires, the conductivity of the outlet water rises; when the resin fills its capacity, hardness comes back. At Water Point we supply the spare parts for every stage under one roof, from domestic units to industrial systems: filter cartridges, membranes, valves, resin and activated carbon, tanks, pumps, taps and measuring equipment. Three things decide a spare part: what the part does, how it is chosen and how often it is replaced.

Why a Water Treatment Spare Part Is Critical

A treatment system is made up of stages connected in series. Each stage protects the next one. If the pre-filter does not hold sand and sediment, the carbon filter blocks early; if the carbon filter does not hold chlorine, the reverse osmosis membrane is damaged; and once the membrane has tired, the final mineral stage can do nothing on its own. Replacing a spare part is therefore not a maintenance line item but part of the way the system works.

A replacement left undone has three typical consequences:

  • Flow rate drop: The water from the tap slows down, and in systems with a tank the filling time gets longer. The most frequent cause is a blocked sediment or carbon cartridge.
  • Change in water quality: A noticeable change in taste and odour, a rising TDS value, hardness returning in softening systems.
  • The expensive part running out early: Because a pre-filter worth a few hundred lira is not replaced, the life of a membrane worth thousands is cut short. In spare parts the most expensive option is the cheap part that gets neglected.

Filter Cartridge Sizes: 10, 20, 30 and 40 Inch

Cartridge filters are made in standard sizes. The first step in choosing the right part is knowing the length and the diameter of your housing. When the size does not match, the cartridge does not seat in the housing or it leaks past the side.

Standard (slim) cartridges

These are roughly 6 cm in diameter. Almost every domestic under-sink unit uses a 10 inch standard cartridge. The 20 inch version is preferred where a higher flow rate and a longer replacement interval are needed.

Big Blue (jumbo) cartridges

These are roughly 11–12 cm in diameter. They are found at flat inlets, building inlets and in commercial use. Because they offer far more filter surface at the same length, the flow loss is lower and the replacement interval is longer. A Big Blue cartridge does not fit a standard housing, and a standard cartridge does not fit a Big Blue housing.

30 and 40 inch cartridges

These are used in industrial-type and industrial pre-treatment lines, at points where a high flow rate is needed. They are usually connected in parallel inside multi-cartridge housings.

SizeApproximate lengthTypeTypical use
10 inch standard25 cmSlimDomestic under-sink unit
20 inch standard50 cmSlimHigh flow rate domestic, small commercial
10 inch Big Blue25 cmJumboFlat inlet
20 inch Big Blue50 cmJumboBuilding inlet, commercial kitchen
30 inch75 cmSlim/jumboIndustrial-type pre-treatment
40 inch100 cmSlim/jumboIndustrial line

Filter Types and What Each One Does

The housing sets the size, the type sets the job. You can fit a sediment, carbon or mineral cartridge into the same 10 inch housing; which one you fit depends on the problem in your water and on the job the stage has to do next.

Spun (polypropylene) sediment filter

It is made by compressing melted polypropylene fibres. It holds suspended solids such as sand, sediment, rust and silt. It is the first stage of every system. 5 micron is the most common pore rating; in water with high turbidity it is used together with a coarser pre-stage.

SizePrice
10 inch196.07 TL
20 inch490.18 TL
30 inch588.22 TL
40 inch882.33 TL

String wound sediment filter

It is made by winding yarn onto a porous core. Thanks to a pore structure that graduates from the outside inwards, it holds particles throughout its volume; that is why it offers more dirt-holding capacity than a spun filter of the same micron rating. It is preferred on well water and on mains water with a high sediment load.

SizePrice
10 inch490.18 TL
20 inch980.37 TL
30 inch1,470.55 TL
40 inch1,960.74 TL
Jumbo 10 inch1,470.55 TL
Jumbo 20 inch2,941.10 TL

CTO carbon block filter

It is made by pressing activated carbon powder into a block. It holds chlorine and the taste and odour compounds that come from chlorine. Thanks to the block structure it also behaves like a fine sediment stage. In reverse osmosis systems it is important that it sits ahead of the membrane; chlorine wears the membrane surface.

SizePrice
10 inch CTO490.18 TL
20 inch CTO980.37 TL
10 inch Big Blue CTO1,470.55 TL
20 inch Big Blue CTO2,941.10 TL

GAC granular activated carbon filter

It contains activated carbon in granular form. It works by letting the water flow through the carbon bed; the pressure loss is lower than with CTO. It is used for taste and odour removal and for holding organic matter. In reverse osmosis systems it is also often placed after the membrane as the final stage.

SizePrice
10 inch GAC490.18 TL
20 inch GAC1,225.46 TL
10 inch Big Blue GAC1,470.55 TL
20 inch Big Blue GAC2,941.10 TL

Washable steel and collared filters

These have a stainless steel screen structure. They are not thrown away like a cartridge; they are taken out, cleaned and used again. On well and mains lines where coarse sediment is heavy, they are positioned as a pre-stage to extend the life of the consumable cartridges.

Mineral, alkaline and taste filters

These are used at the final stage to put minerals back into the water leaving reverse osmosis and to raise its pH value.

Ready-made filter sets

For those who would rather not pick the stages one by one, ready-made sets are available:

Filter typeWhat it holdsPositionTypical replacement
Spun (polypropylene)Sand, sediment, rust, siltStage 16 months
String woundSediment — high dirt capacityStage 16–8 months
CTO carbon blockChlorine, taste and odour compoundsStage 26–12 months
GAC granular carbonTaste, odour, organic matterStage 2 or final stage6–12 months
Washable steelCoarse sedimentPre-stageReused after washing
Mineral / alkalineAdds minerals, raises pHFinal stage12 months

Reverse Osmosis Membranes

The membrane is the working heart of a reverse osmosis system. Its semi-permeable surface lets water through under pressure while leaving most of the dissolved salts on the feed side. Three things decide the membrane choice: diameter and length, the salinity of the feed water and the operating pressure.

Domestic 1812 membranes

This is the standard size for under-sink units (1.8 inch diameter, 12 inch length). The daily production capacity is expressed in gallons. The membranes and the housing the membrane sits in:

ProductPrice
1812 RO Membrane Filter1,225.46 TL
300 GPD Membrane2,941.10 TL
RO Membrane Housing980.37 TL

4 inch (4040) membranes

These are used in small and medium-sized commercial systems.

Low pressure (ULP/LP) membranes run on less pump energy; they are preferred on low-salinity sources such as mains water.

8 inch (8040) industrial membranes

These are the standard for industrial lines. They are arranged in series and in parallel inside pressure vessels to reach the required capacity. The membranes and the pressure vessel they go into:

Seawater membranes

These are membranes designed for high salinity, with a thick construction and resistance to high pressure. They cannot be swapped with a mains water membrane.

ProductPrice
FilmTec SW30-252136,763.80 TL
FilmTec SW30-254041,665.64 TL
Seawater Membrane Housing49,018.40 TL
Membrane classSizeTypical applicationNotable models
Domestic1812Under-sink unit1812, 300 GPD
Commercial4040 (4″)Small business, laboratoryBW30-4040, ULP21
Industrial8040 (8″)Production line, industryBW30 PRO-400, LG BW 400 ES, Toray TM720D-400
Seawater2521 / 2540High salinitySW30-2521, SW30-2540

Valves: Replacing the Brain of the System

The valve on top of the softening and filtration tanks runs the backwash, brine draw, slow rinse and fast rinse steps in sequence. When the valve fails, the system does not work even though the tank and the resin are sound. The valve choice also decides directly how efficiently the system will use salt and water.

Time-controlled (timer) valves

These start the backwash by calendar or by clock. Because they run independently of water consumption, they are the simplest option to install and use; in return they can regenerate unnecessarily during periods when little water is used.

ProductPriceJob
5600 Timer Filter Valve10,293.86 TLFiltration
Time-Controlled Water Softener Valve 56009,803.68 TLSoftening

Flow-controlled (volumetric) valves

These count the volume of water that passes and start regeneration only once the capacity is used up. They lower salt and water consumption; the difference is clear where consumption varies.

ProductPriceWhere it is used
Runxin Digital Flow-Controlled Valve14,705.52 TLEntry-level digital option
BNT1650T Digital Flow-Controlled Valve19,607.36 TLHigher-capacity systems
Clack Volumetric Softener Valve58,822.08 TLCommercial and industrial use

Clack, Fleck and Runxin

All three brands address different budget and capacity ranges.

BrandProductPriceWhere it is used
ClackClack WS1 EI Twin Valve98,036.80 TLTwin systems that need uninterrupted soft water
Fleck9100 Fleck Valve176,466.24 TLHigh-capacity industrial line
Fleck9500 Fleck Valve441,165.60 TLHigh-capacity industrial line
RunxinF111A3 Water Softener Valve98,036.80 TLSoftening
RunxinF111B1 Filter Valve88,233.12 TLFiltration
RunxinF67Q1 Filter Valve9,803.68 TLFiltration

Valve spares and ancillary parts

Replacing the whole valve is not always necessary; most leaks and position faults come from an O-ring or a piston.

Valve typeWhat triggers regenerationSalt/water efficiencySuitable for
Time-controlledClock / dayMediumHomes with steady consumption
Flow-controlledVolume of water passedHighHomes and businesses with variable consumption
TwinTwo tanks working in turnHighProduction that needs uninterrupted soft water
ManualBy handDepends on the userSimple, infrequent use

Resin, Activated Carbon and Consumable Chemicals

Unlike cartridge filters, the media inside a tank is used for years — but it is not endless. When its capacity drops it is renewed.

Cationic resin — water softening

It removes hardness by exchanging the calcium and magnesium ions in the water for sodium. When it reaches saturation it is regenerated with brine; this cycle can be repeated thousands of times. Breakage, fouling and contact with chlorine shorten the life of the resin.

ProductPriceJob
Cationic Water Softening Resin5,882.21 TLThe media that carries out ion exchange
Water Softener Salt588.22 TLRegeneration of the resin

Mixed bed resin — pure water

It is a mixture of cationic and anionic resin; by holding both positive and negative ions it produces deionised water. It is used as the final stage after reverse osmosis in laboratories, steam boilers and sensitive production lines. Mixed Bed Pure Water Resin 24,509.20 TL.

Activated carbon

This is the media for tank-type carbon filters.

ProductPriceNote
Coconut Shell Activated Carbon14,705.52 TLHigher surface area and longer life
Coal-Based Activated Carbon4,901.84 TLCost-effective

Membrane protection and line chemicals

The line chemicals used on industrial reverse osmosis lines:

ProductPriceJob
Antiscalant9,803.68 TLDelays limescale and salt precipitation on the membrane surface
Liquid Caustic Soda6,372.39 TLpH adjustment and line maintenance
Liquid Chlorine4,901.84 TLpH adjustment and line maintenance

These chemicals are applied with a dosing pump and on the basis of measurement.

MaterialJobWhereTypical renewal
Cationic resinHardness removalSoftener tank4–6 years
Mixed bed resinDeionisationPure water unitAccording to capacity
Activated carbonChlorine, taste, odour, organic matterCarbon tank2–3 years
SaltResin regenerationBrine tankTopped up continuously
AntiscalantDelaying precipitation on the membraneIndustrial ROContinuous dosing

Tanks and Pressure Tanks

There are two different tanks and they must not be confused. The pressurised storage tank collects the water the reverse osmosis unit produces; it contains an air cushion, and when the tap is opened it is that pressure which pushes the water out. The media tank carries resin or activated carbon and works together with the valve.

Storage tank volume is chosen according to how heavily the system is used:

VolumePrice
8 Litre Tank2,696.01 TL
12 Litre Tank2,941.10 TL
40 Litre Tank8,333.13 TL
80 Litre Tank14,705.52 TL

On the media side, Sand, Carbon and Softener Vessels at 6,372.39 TL are used.

Pumps

Mains pressure is often not enough for reverse osmosis. For the membrane to work, the feed pressure needs to be above a certain threshold; the booster pump takes on that job. The capacity must be chosen to match the daily output of the unit.

ProductPriceWhere it is used
Under-Sink Purifier Pump2,941.10 TLDomestic systems
300 GPD Booster Pump6,862.58 TLHigh-capacity under-sink and small commercial units
500 GPD Booster Pump8,333.13 TLHigh-capacity under-sink and small commercial units
RO Pump, 600 L/h19,607.36 TLCommercial lines

Taps and Dispenser Adapters

Treated water is delivered from a separate tap. Unlike a standard kitchen mixer, a filter tap has the surfaces that touch the treated water made from material suited to that duty.

ProductPriceGroup
Luxe Filter Faucet980.37 TLTap
Bubbler Tap1,960.74 TLTap
Digital Stainless Faucet7,352.76 TLTap
Three-Way Tap6,862.58 TLTap
Dispenser Adapter with Reservoir1,470.55 TLDispenser conversion
Capped Dispenser Adapter735.28 TLDispenser conversion
Mineral Filter Shower Head1,225.46 TLShower outlet

Measurement and Test Equipment

Planning spare part replacement by measurement rather than by guesswork prevents both unnecessary cost and being too late. Three simple instruments are enough.

  • TDS meter: Shows the total dissolved solids in the water. A value at the reverse osmosis outlet that rises over time indicates that the membrane has tired. TDS Meter 1,225.46 TL.
  • pH test kit: The most practical way of telling whether the alkaline and mineral filters are still doing their job. pH Test Kit 588.22 TL.
  • Limescale (hardness) test kit: Shows whether hardness has come back at the outlet of the softening system; it is the basis of the resin and valve decision. Water Hardness Test Kit 1,176.44 TL.
  • Water filter jug: Used as a temporary solution where a system connected to the mains cannot be installed. Water Filter Jug 3,186.20 TL.

Spare Part Replacement Intervals

The intervals below are for typical mains water and average use. If your water is hard, high in sediment or drawn from a well, the intervals get shorter. The right approach is to take the calendar as a starting point and to settle the decision by measurement.

PartTypical intervalSign that replacement is due early
Sediment (spun / string wound) filter6 monthsFlow rate drop, dark colour inside the housing
CTO / GAC carbon filter6–12 monthsTaste and odour coming back
Reverse osmosis membrane2–3 yearsA rising TDS value at the outlet
Mineral / alkaline filter12 monthsA falling pH value
UV lamp12 monthsThe interval expiring — even if the lamp is still lit
Softening resin4–6 yearsHardness returning despite regeneration
Activated carbon media2–3 yearsThe chlorine taste not clearing
Valve O-ring kit2–3 yearsLeaking around the valve
Pressurised storage tank5–8 yearsTank full but flow weak

5 Steps to Choosing the Right Spare Part

The three most frequent reasons for buying the wrong part are size confusion, a mismatched connection diameter and a capacity error. If you follow this order, the margin for error drops:

  • 1 — Identify the housing and the size. Standard or Big Blue, 10 or 20. If there is no printing on the cartridge, measure its length.
  • 2 — Be clear about what the stage does. Is this stage holding sediment, is it holding chlorine, or is it adding minerals? Changing its job upsets the balance of the system.
  • 3 — Measure the problem in your water. Hardness, TDS and pH are the three basic figures. Test kits give all three in a few minutes.
  • 4 — Check the connection diameter. On valves and taps 3/4″ and 1″ are easily confused; bypass and fitting compatibility must be confirmed before you buy.
  • 5 — Match the capacity to the unit. The daily output figure of the pump and of the membrane must suit each other and the volume of the tank.

Wherever you are not sure, it is enough to send us the brand and model of your unit; we will work out the right part together.

Common Faults and the Part Responsible

SymptomLikely causePart to check
Water comes slowly from the tapBlocked pre-filter or low tank pressureSediment filter, storage tank
Chlorine taste and odour in the waterThe carbon stage is saturatedCTO or GAC filter
The outlet TDS value has risenThe membrane has tired or there is a leakReverse osmosis membrane, O-ring
Limescale despite softeningThe resin is saturated or the valve is not regeneratingCationic resin, valve
The unit drains water continuouslyThe valve is stuck in position, the piston is wornValve piston, O-ring kit
Leaking around the valveThe O-ring has perishedO-ring kit
Salt consumption has gone upThe regeneration frequency is not set correctlyFlow-controlled valve
The unit produces no water at allThe pump is not running or the pressure is insufficientBooster pump

The Difference Between an Original Part and an Equivalent

On standard-size parts such as filter cartridges, using an equivalent is common and usually causes no trouble; what matters is that the size and the micron rating match. On the membrane, valve and electronic board side the situation is different: the salt rejection rate and pressure resistance of a membrane, and the flow capacity and programming logic of a valve, vary from brand to brand. On these parts, going outside the class the system was designed for may look cheap in the short term, but it comes back as lower output and early failure.

At Water Point the membranes we sell are Toray, LG, STAR, TechFlow and FilmTec; on the valve side we use Clack, Fleck and Runxin products.

What Is Different About Buying Spare Parts from Water Point

  • Valves, pumps and tanks carry a 2-year warranty and taps a 1-year warranty; consumables such as filters, membranes and resin are outside cover. Misuse is outside cover in every case.
  • CE certified products — we work with products that fall within certification scope.
  • ETBİS-registered e-commerce — we are registered in the Ministry of Trade’s Electronic Commerce Information System.
  • Invoiced sales — a legal invoice is issued with every order, so accounting for corporate purchases is straightforward.
  • Free site survey available — if you are not sure which part needs replacing, we identify the fault first. see the details
  • Türkiye-wide service network for industrial systems — for domestic units we serve İstanbul and the surrounding provinces (such as Kocaeli and Tekirdağ).
  • Standard-size cartridges — we hold stock in 10, 20, 30 and 40 inch standard and Big Blue sizes.
  • 20+ years of field experience — application experience from domestic to industrial systems under our founder Ali Genç.

Address: Mehterçeşme Mah. 1919 Sk. No: 54/B Esenyurt / İstanbul.

Spare Part Plan for Well Water and Hard Water Areas

The replacement intervals given for mains water do not hold for well water. Well water usually carries a higher load of suspended solids, iron, manganese and micro-organisms; that tires the early stages far faster. On sources where sediment is heavy, positioning a washable steel filter ahead of the consumable cartridge, instead of putting that cartridge straight at the head of the line, clearly lowers the cartridge cost.

In hard water areas the real load is on the softening side. As hardness rises the resin regenerates more often, salt consumption goes up and the valve runs more cycles. In that case choosing a flow-controlled valve saves both salt and water compared with a time-controlled valve. Because the life of the resin depends directly on the number of cycles, the right valve choice also lengthens the resin replacement interval.

  • Well water: A washable steel filter at the pre-stage, then a string wound sediment cartridge. The carbon stage must sit behind these.
  • High hardness: A flow-controlled valve, regular salt top-ups and an outlet hardness measurement at least once a year.
  • High sediment: Going up a cartridge size (20 inch or Big Blue instead of 10 inch) reduces how often it has to be replaced.
  • Microbiological risk: If a UV (ultraviolet) treatment stage is in use, the lamp interval must be tied to a calendar.

Spare Part Stock in Industrial Systems

In a treatment system tied to a production line, the real cost is not the part itself but the downtime. That is why the right approach for industrial users is not to hunt for a part once a fault appears, but to keep the critical items in stock beforehand.

In practice three items count as priorities: pre-filter cartridges (the item that is replaced most often and the cheapest), a valve O-ring and piston kit (which resolves the large majority of leaks and position faults) and at least one spare membrane (the part with the longest lead time). Alongside these, keeping consumables such as antiscalant and salt continuously in stock is decisive in keeping the system running at its planned efficiency.

As capacity grows, so does the amount tied up in membranes and valves. Given the price range of 8 inch membranes and high-capacity valves, replacing the early stages regularly turns directly into a saving. A simple maintenance calendar protects a membrane worth tens of thousands of lira with a cartridge worth a few hundred.

In our Water Treatment Spare Parts category you can find the parts for every stage, from domestic to industrial scale, and by sending us the brand and model of your unit you can work out the right match together with us.

Water Treatment Spare Part Prices 2026

The prices below are the current values on the product pages and include VAT. When there is a campaign on a product page, the valid price appears there.

GroupProductPrice
Sediment filter10 inch 5 Micron Spun196.07 TL
Sediment filter20 inch 5 Micron String Wound980.37 TL
Carbon filter10 inch CTO Carbon Cartridge490.18 TL
Carbon filter20 inch Big Blue GAC2,941.10 TL
Filter set5-Piece Water Filter Set3,186.20 TL
Mineral5-Stage Mineral Filter441.17 TL
Membrane1812 Membrane Filter (domestic)1,225.46 TL
MembraneULP21 404011,764.42 TL
MembraneSTAR LP8040 / TechFlow 8040 LP-40044,116.56 TL
MembraneLG 8 inch BW 400 ES73,527.60 TL
MembraneToray TM720D-40078,429.44 TL
MembraneFilmTec 8″ (BW30 PRO-400)88,233.12 TL
ValveRunxin F67Q1 Filter Valve9,803.68 TL
ValveRunxin Digital Flow-Controlled14,705.52 TL
ValveClack Volumetric Softener58,822.08 TL
ValveClack WS1 EI Twin98,036.80 TL
ResinCationic Softening Resin5,882.21 TL
ResinMixed Bed Pure Water Resin24,509.20 TL
Carbon mediaCoal-Based Activated Carbon4,901.84 TL
Carbon mediaCoconut Shell Activated Carbon14,705.52 TL
Tank8 / 12 / 40 / 80 Litres2,608.68 – 11,764.42 TL
PumpUnder-Sink Pump2,941.10 TL
PumpRO Pump, 600 L/h19,607.36 TL
TapLuxe Filter Faucet980.37 TL
MeasurementpH Test Kit294.11 TL
MeasurementTDS Meter1,225.46 TL
ConsumableWater Softener Salt588.22 TL
UVUltraviolet Lamp3,921.47 TL

Spare parts for every stage are listed in this category. If you cannot see the part you are looking for in the list, contact us with the brand and model of your unit.

Could not find the spare part you are looking for?

Send us the brand and model of your unit and we will determine the right filter, membrane, valve or resin together. If the unit is purchased from us the site survey is free; if only a survey and measurement are requested, a 2,000 TL site survey fee applies.

0850 304 95 25WhatsApp[email protected]

Water Treatment Spare Parts: frequently asked questions

How often should filters be replaced?

On typical mains water the sediment filter is replaced every 6 months, the carbon filter every 6-12 months and the mineral filter every 12 months. A reverse osmosis membrane is used for 2-3 years. If the water is hard or high in sediment, these intervals get shorter. The soundest approach is to take the calendar as a starting point and to settle the decision with a TDS and hardness measurement.

How do I tell whether my cartridge is 10 inch or 20 inch?

Measure the length of the existing cartridge: roughly 25 cm is 10 inch, 50 cm is 20 inch, 75 cm is 30 inch and 100 cm is 40 inch. If the diameter is about 6 cm it is standard; if it is around 11 cm it is a Big Blue (jumbo) cartridge. A Big Blue cartridge does not fit a standard housing.

What is the difference between a CTO and a GAC carbon filter?

CTO is activated carbon powder pressed into a block; while it holds chlorine and taste-odour compounds it also behaves like a fine sediment stage. GAC is granular activated carbon, its pressure loss is lower and it is usually used at the final stage. In reverse osmosis systems it is important that a carbon stage sits ahead of the membrane.

How do I tell that the membrane needs replacing?

The most reliable indicator is the TDS value of the outlet water. Note the value you measure when the unit is new; if that value rises markedly over time, the membrane has tired. A drop in flow rate on its own does not point to the membrane, so check the pre-filters and the pump first.

Should I buy a time-controlled valve or a flow-controlled valve?

If your water consumption is steady, a time-controlled valve is enough and is more economical. If your consumption varies, or if you want to cut salt and water consumption, a flow-controlled valve should be preferred; because it starts regeneration only once the capacity is used up, it prevents unnecessary cycles.

Can I use an equivalent filter?

On standard-size sediment and carbon cartridges, using an equivalent is common; what is decisive is that the size and the micron rating match. On membranes, valves and electronic parts the salt rejection rate, the pressure resistance and the programming logic vary from brand to brand, so going outside the class the system was designed for is not recommended.

Is there a warranty on spare parts?

Valves, pumps and tanks carry a 2-year warranty and taps a 1-year warranty; consumables such as filters, membranes and resin are outside cover. Misuse is outside cover in every case. Our sales are invoiced and we hold an ETBİS registration. If you are not sure which part needs replacing, you can use our site survey and fault diagnosis service; the site survey is free if the unit is purchased from us.

My UV lamp is still lit, should I replace it anyway?

Yes. When a UV lamp reaches the end of its life it goes on giving light, but its output at the effective wavelength falls. So the fact that the lamp is lit does not mean it is doing its job. The general rule is to replace it every 12 months.

How can we help?

Two different requests, two different forms.

The two forms ask different things: if we are building a new system we ask about your water and capacity; if your existing system needs service we ask for its brand and a photo.

Not sure? Call us and let’s work it out together: 0850 304 95 25

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