Service Request

Choose your district, attach a photo of your system, and we will call you to sort out the rest. The photo is needed only to see whether our filters fit your system; the cause of the fault is determined on site.

Full Name

Phone

This is where we will arrange the service day.

District

Home unit service covers Istanbul and the surrounding provinces; for industrial systems we serve across Türkiye.

Your province optional

Fill this in if you are outside Istanbul. For example: Kocaeli, Tekirdağ, Bursa.

The service you need

If you are unsure, choose “Fault”; the measurement taken on site decides what is needed.

Brand and model of the system optional

Write it if it is printed on the system; leave it blank if you don’t know.

Email optional

If you want the scope in writing.

Your complaint or anything you want to add optional

E.g. “the water runs slowly”, “it drips underneath”, “the taste has changed”.

A photo of your system

A single shot from the front is enough; an angle showing the filter housings is best. A phone photo is fine, up to 8 MB. We use the photo only to check compatibility — faults are diagnosed on site.

I give my explicit consent to the processing of my name, phone number, address and the photo I have sent, so that my service request can be assessed and a reply given. Privacy and Security Policy

Your photo is used only to identify the right part and is not shared with third parties.

On domestic systems

Pre-Filter Set 2,500 ₺
Pre-Filter Set + Taste Filter 3,000 ₺
Full Set 3,500 ₺

VAT included; filters, labour and on-site replacement are included. For industrial systems the price is set on site according to the flow rate.

If you would rather talk than type

If you write on WhatsApp, send the photo of the system there; we ask for the same details as the form.

0850 304 95 25 WhatsApp

Terms

When our service team arrives, they first measure your water; which stages need replacing is decided from that measurement.
Filters we fit during service carry a 1-year warranty.
The site survey is free when the system is purchased from us. A survey fee of ₺2,000 applies if you request the survey and measurement only.
The system is delivered ready to install; it only needs to be connected to the inlet and outlet lines. If valve setup is required, we provide free support over a video call. Installation and commissioning fall under our service work and are subject to a service fee. Plumbing labour and any pipes, valves and fittings are not included in the price; these items are the customer’s responsibility.